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Frequently Asked Questions
Orders
Yes, samples can be sent to you, but they must be paid for upfront. If the samples are returned unworn, unwashed, unused, with tags, and in their original packaging, we can either refund the amount or apply it as credit toward your order.
You can pay by credit card, bank transfer, or through an online payment link. The link can be paid via credit card (processed through Stripe) or PayPal.
Yes, we ship all over the world. Shipping costs will apply, and will be added to the order.
Our lead times are 14 working days for repeat orders and 21 working days for new design setups. Please contact us if you need more information or have specific deadlines in mind!
No, only our best-selling items are featured online. Contact us for additional options.
Customization
We offer a wide range of customization options, including in-house embroidery, screen printing, vinyl transfer, DTF (Direct to Film) transfer, digital printing, and sublimation.
We only offer customization for items we source. However, if you have a specific item that we are unable to source and you have an ongoing order with us, we can add the items to your order to ensure all customizations are consistent.
Yes, we offer design boards, but only for clients with a confirmed order. Once your order is confirmed, we’ll work with you to create a custom design board tailored to your project.
Yes, we have an in-house seamstress who can provide expert tailoring and adjustments to items we provide.
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You can contact us. We will be happy to assist you.